Bringing your loved one into our care

When someone dies it is important to contact us so that we can arrange for the person to be brought into our care. We will ask you some personal details about the person who has died.

We will also ask where you would like your loved one to be rested before the funeral. This could be at any of our chapels of rest or your home if it is safe to return them. If you choose your home, we recommend that you allow us to bring your loved one into our care and then return them home once all the necessary preparations have been made.

We will arrange a suitable time to visit you at home to begin making the funeral arrangements. Alternatively, we can meet you at one of our comfortable local offices or, if you prefer, somewhere else such as a friend’s house or a solicitor’s office.

When you meet with us, we will be able to advise you on what to do next, take care of all the necessary funeral arrangements and explain, in detail, the procedure for registering the death.

Should you, members of your family, or friends, wish to visit your loved one at our chapel of rest prior to the funeral then this can usually be arranged.