National Association of Funeral Directors

As members of the National Association of Funeral Directors, we are required to adhere to their strict Code of Practice.

This Code of Practice sets out the high level of service that clients may expect in their dealings with a member of the National Association of Funeral Directors.

Funeral directing (Category A) members of the Association, by virtue of their membership, are bound by the terms of this Code of Practice, which gives effect to the Code of Practice Principles set out in the Appendix.

Click here to download a copy of the NAFD code of practice.

Why choose a member of the NAFD?

No-one ever wants to organise a funeral but, when the inevitable happens, it is reassuring to know that an NAFD member firm will guide you through the process and help you make arrangements at what can be a very upsetting time.

For more than a hundred years the NAFD has been dedicated to maintaining the highest of standards throughout the funeral profession to ensure bereaved families receive the advice and support they need and deserve. Find out more about the standards you can expect from an NAFD member through the NAFD Funeral Promise, which all members abide by.

The NAFD represents a broad spectrum of funeral directing businesses, which conduct around 80% of all UK funerals. Whether you choose a large corporate group, an independent family-owned business or a Co-operative firm, you can rest assured that an NAFD member upholds the highest professional standards.

How are they different?

Regardless of your circumstances, NAFD members will offer you help and advice, and many operate a 24-hour telephone service so you can contact them whenever you need their support.

It is very easy to become overwhelmed by the responsibilities that arise when you lose a loved one, so NAFD members are the first to support initiatives that will help ease the pain at this difficult time.

Should your loved one die abroad and need to be repatriated to the UK, NAFD members can help. Even if it is not a service they offer themselves, they can advise you on the processes involved within the UK and overseas.

With the help of a free repatriation helpline, set up by the Association, NAFD members can put you in touch with people who are experienced in this area.

High standards

The National Association of Funeral Directors demands high professional standards so, in order to be accepted into membership, funeral firms are assessed against strict criteria. Members of the NAFD are then required to abide by a stringent Code of Practice and are monitored regularly to ensure a high quality of service is maintained. These standards are set out in the NAFD Funeral Promise, which all members make to the families in their care.

Occasionally things do go wrong, and the Association’s Committee for Professional Standards is on hand to investigate complaints about the conduct of members.

In addition the Funeral Arbitration Scheme, which is operated in conjunction with IDRS Ltd, a wholly-owned subsidiary of the Centre for Effective Dispute Resolution, provides a simple process in three easy-to-follow stages, offering conciliation and arbitration for the purpose of resolving disputes.

For further information on how an NAFD member can help in you in your time of need, please contact us on 0121 711 1343.

Third generation of family funeral business holds prestigious professional title

This year, William follows in the footsteps of his father and grandfather in becoming the third Bryant to be installed as the Cornwall Area President of the National Association of Funeral Directors – the profession’s leading representative body.

William’s father, Kingsley, held the position in 1999, whilst his grandfather was president in 1995. Kingsley is also a former National President of the NAFD, only the second to come from Cornwall in the organisation’s 113-year history. Both were in attendance to watch William installed as president during the Cornwall Area Federation Annual General Meeting, a gathering of funeral directors from across Cornwall, which was held at the Victoria Inn, in Roche, recently.

William said: “I am honoured to hold this position and look forward to working with all of my colleagues in the National Association of Funeral Directors as we seek to uphold the standards of the profession.”